So for any PR who gives a damn, how about a meetup to talk about how we clean up our act? If at least 10 people care enough, I’ll organise the space and speakers: http://www.meetup.com/thupr2010/ideas/
I have just deleted my Buzz account. Whilst it was giving me personally some really valuable information, I have no idea what other people were seeing. As my Google account is a private one, often used for stuff for the kids, I was concerned about what I might be giving away.
Ultimately, the time may have come to set up a separate Google account for business purposes.
I’m happy to accept that I’m not a natural early adopter, just not enough geek creds, but this forces me to relive one of my greatest angsts. Missing out.
Take Google Wave. I recently signed up for it and sat there waiting for something to happen, thinking I must be doing something wrong.
I work on my own/generally with one person to answer to on an account, so mostly don’t need collaborative docs. I wouldn’t open an email account and expect someone to email me. Well maybe one or two selling dodgy gear, but no-one I’d seriously want to talk to. So I can see the error of my ways. I’m not quite sure what I expected. But I was there.
Disillusionment followed. I was so excited when I was invited to my first real life collaborative working Wave, I loved it’s pace and randomness…. only to find that everyone else hated it and went back to a good old fashioned Google doc.
But I still wasn’t gonna miss Buzz when it happened. I was going to get there with everyone else. I signed up at the first opportunity.
And then had one or two alarm calls that made me think I should wait. I have just deleted my account.
And so I freefall into a state of perpetual angst.
I have long loved Paperchase. Their shops have a degree of solidity and artiness that Rymans just can’t rival. So, on the basis that they were a premium supplier, and therefore paying artists and suppliers decent wages, it’s always felt good shopping there. I’m sure that I’m not alone in feeling betrayed by the current debacle that will doubtless spill into the wider media arena than the Twittersphere where it began. (Actually, as I write, Channel 4 is interviewing.)
The artist behind HidenSeek/Hidden Eloise claims that Paperchase is using a character that she designed, and certainly the evidence she presents seems very compelling.
Take a look around any of the social sites and there are a lot of complaints being aired. Many of them are not about faulty products, but about really poor service.
A company’s reputation used to come out through a spout - the PR department – PR cannot continue to live just in that silo. Companies no longer protected by ceramic teapot walls. They have become colanders through which information – good, bad and neutral – oozes constantly. Waves PR has teamed with Louise Harris, Source: Training, to help deliver customer service training – the vital first point of contact for a company.
Guest blog: The importance of a name
Louise Thompson, Source: Training
I recently went to a restaurant with my husband. We were pretty excited about going since it was a ‘free meal’ – on the house because of a mistake that the hotel made during the delivery of our wedding reception.
We booked the restaurant in advance and on arrival advised the Maitre D that we had booked in the name of Mr and Mrs Harris.
“You’re already here” he said. Not quite sure what to do, we grinned and advised that “No, we have just arrived”.
PR practise, communications, thupr | claireatwaves | 
March 1, 2010 6:45 pm | 
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