Guest blog: The importance of a name
Take a look around any of the social sites and there are a lot of complaints being aired. Many of them are not about faulty products, but about really poor service.
A company’s reputation used to come out through a spout - the PR department – PR cannot continue to live just in that silo. Companies no longer protected by ceramic teapot walls. They have become colanders through which information – good, bad and neutral – oozes constantly. Waves PR has teamed with Louise Harris, Source: Training, to help deliver customer service training – the vital first point of contact for a company.
Guest blog: The importance of a name
Louise Thompson, Source: Training
I recently went to a restaurant with my husband. We were pretty excited about going since it was a ‘free meal’ – on the house because of a mistake that the hotel made during the delivery of our wedding reception.
We booked the restaurant in advance and on arrival advised the Maitre D that we had booked in the name of Mr and Mrs Harris.
“You’re already here” he said. Not quite sure what to do, we grinned and advised that “No, we have just arrived”.
Tags: Louise Harris, PR
Interviews and guest posts | claireatwaves | 
February 9, 2010 11:26 am | 
Comments (0)
Subscribe